Orders can be delayed due to current lockdown and COVID Situation. Rest assured we are going to deliver your products at the earliest.
The standard ground mail service is shipped via Ship rocket. We try to dispatch all our orders within 24-48 hours on working days. Please be advised that shipments are not sent out on Sundays or any Holidays. We do not guarantee arrival dates or times as it’s depend on the locations it has to be delivered.
PAYMENT AND REFUND POLICY
- We accept online orders through the following modes of payment. Visa & MasterCard Debit & Credit cards from select banks in India.
- Please note that for Visa and MasterCard you will require to submit your 16-digit credit card number, card expiry date and a 3-digit CVV number (on the back of the card) when you make an online transaction using your Credit Card.
3. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction. For American Express Cards you will be required to give your 15-digit card number and a 4-digit code.
- If the amount has been deducted from your account but you haven’t received a confirmation from us, you can reach out to our customer care team at [email protected]and provide the following information:
a. Transaction Reference Number.
b. Amount debited with registered Email ID
c. Date & Time of Transaction.
- The shipping and handling charges are mentioned at the time of check out and consumers will know about this before making payments.
Once your order has been confirmed and dispatched, you will receive an email with the details of the tracking number and the courier company. We usually dispatch most orders within 1-4 business days.
3. The estimated delivery time may vary slightly from state to state. Days excluding Sundays, and Holidays are calculated as working days. Product delivery may get delayed due to reasons relating to logistics issues.
- Cash on Delivery (COD) option is available for all products subjected to availability, promotions and offers.
- We take extensive precautions on the safety of the products and its packaging while dispatching it. We pack our products in boxes, where each individual product is wrapped in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap.
6. If the shipment is tampered or damaged, please do not accept it.
7. Orders placed on the second half of Saturday or Sunday will be dispatched within 48-72 hours.
- For all claims regarding shortages or damages must be reported to customer service within 24 hours of the order delivery. 3 working days are required to investigate and review your request. If any shipment is tampered with or damaged, please do not accept it.
9. We are not responsible for damages post-delivery. We do not take responsibility for the misplacement of products post-delivery.
10. We reserve the right to pause deliveries to any part of the country at any time if so warranted.
11. Products with a date of expiration of below 2 months would be eligible for a return, wherein, the complete amount of the product will be credited to the concerned person. No returns or refund requests will be accepted for products whose expiry date is more than 2 months.
- Orders once dispatched are not eligible for cancellation.
- In case of a return or cancellation, the refund shall be initiated post the return of product to us and verification of the product and packing.
RETURN & EXCHANGE POLICY
- SE’HERMOSA products are non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.
2. In case you would want a refund or replacement, please send us an email with the Images of the Product, Invoice, Inner& Outer Packaging to [email protected] within 24 hours of the order delivery. We would require 48-72 hours to revert.
3. Kindly take picture of the damage/tampered side of the product or package.
4. Please allow us 7 to 10 days from the day you return your package, for your request to be processed. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
5. You will be eligible for full refund or exchange without incurring any additional charges if it is the case of:
- Package has accessories missing.
b. Damaged or broken bottles/pack.
c. Wrong product delivery.
d. Expired product delivery.
6. In case you received a wrong product, we request you to keep the product safe, saleable and undamaged in its original packaging. Retain the invoice and original manufacturer’s packing for successful pick-up and return.
7. Returns will not be accepted if:
a. The product is damaged.
b. It istampered
d. It is without its original packaging.
8. Please do not use the item you have raised a complaint about.
9. If a pilfered delivery was received, pilferage claims must be made within 24 hours of the order delivery.
10. Products once delivered, will not be applicable for a refund if it falls under any of the scenarios stated below:
a. Failure to provide adequate information about the case.
b. Failure to provide snapshots of the product, packet and box (if any).
11. Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy. Please note that orders for Festive Gift boxes are not applicable for exchange or refund. Exchange of products due to allergic reactions is not applicable.
REFUND & REPLACEMENT POLICY
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Refunds will be through bank transfers. No cash refunds will be made. It would take our team at least 5 to 7 business days post refund initiation for online refund to be initiated.
In case of NEFT, it would require us at least 3 to 5 business days post refund initiation to refund your amount. For Prepaid orders the amount shall be credited to your account through which the payment was done. It may take 7-10 business days for the amount to reflect in your account.